Our policy lasts 30 days. You may return your item within 10 business days of receipt of product for a full refund. Items are eligible for an exchange for up to 30 days after the receipt of product If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. In addition, an RA# (return authorization number) MUST be issued and is required for a return. Returned packages must include: securely packaged merchandise in its original packaging. Along with the original invoice and a return authorization form. Please mark the exterior of the box clearly with the RA# THIS IS IMPERATIVE for us to ensure that your package is properly credited to your account. Items authorized for return must be postmarked within 5 days of the date that your RA# was issued. No Exceptions.
Custom designed orders are FINAL SALE and are exempt from being returned or exchanged.
Additional non-returnable and non-refundable items:
Downloadable Software Products
All Must Go, End of Season, Friends and Family, and Clearance, items are FINAL SALE and are not subject to refund or exchange. No Exceptions.
HOLIDAY SEASON RETURN POLICY: For the 2016-2017 holiday season, all merchandise purchased November 26th, 2016 thru December 24th, 2016 later can be returned for a full refund or credit of the original price paid through January 15th, 20176 as long as the merchandise qualifies for a return, per our established return policy.Please do not send your purchase back to the manufacturer if any other supplier is listed than Saint LaFon LLC.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery. With prior e-mail authorization.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your bank. If you are rejected, Your item will be returned to you in the same condition we received it.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@saintlafon.com with the subject line "Refund not received" and we will do our very best to rectify this issue.
Sale items (if applicable)
Only regular priced items may be refunded unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to our negligence. If you need to exchange it for the same item, send us an email at Orders@SaintLaFon.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be Emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return. We must notify the gift giver because a chargeback will be made to his/her credit card in order to process your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service such as FEDEX, USPS, DHL and UPS and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any additional inquiries concerning returns, exchanges, or repairs please contact Customer Service via email at firstname.lastname@example.org or by phone @ 917.561.3166 you may also leave a message or text this number as well, between 9am – 5pm, Monday – Friday, EST. Except on holidays.