DUE TO COVID-19 WE'RE CURRENTLY NOT ACCEPTING ANY RETURNS/CANCELLATIONS.
At this time, we are only offering shop credits for missing or replacement items. USPS has been delivering packages up to six weeks after they have been shipped from our facility. Please bare with us as we navigate this difficult time. For hassle-free shipping, choose FedEx. Please note that FedEx does not ship to P.O. Boxes.
Our return for an exchange policy lasts 30 days. You may return your item within 10 business days of receipt of your product for a full Saint LaFon Gift Card. Items are eligible for an exchange for up to 15 days after the receipt of the product. If 16 days have gone by since your purchase, unfortunately, we can not offer you an exchange.
To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging. In addition, an RA# (return authorization number) MUST be issued and is required for a return. Returned packages must include: securely packaged merchandise in its original packaging. Along with the original invoice and a return authorization form. Please mark the exterior of the box clearly with the RA# THIS IS IMPERATIVE for us to ensure that your package is properly credited to your account. Items authorized for return must be postmarked within 5 days of the date that your RA# was issued. No Exceptions.
Custom designed orders are FINAL SALE and are exempt from being returned for an exchange.
Additional non-returnable and non-refundable items:
Custom orders of any kind, Gift Cards, Downloadable Software Products
All Must Go, End of Season, Friends and Family, and Clearance, items are FINAL SALE and are not subject to refund or exchange. No Exceptions.
HOLIDAY SEASON RETURN POLICY: For the holiday season, all merchandise purchased November 25th, 2022 thru December 24th, 2022 later can be returned for a full credit of the original price paid through January 25th, 2023 as long as the merchandise qualifies for a return, per our established return policy.Please do not send your purchase back to the manufacturer if any other supplier is listed than Saint LaFon, LLC.
There are certain situations where only partial gift certificates are granted (if applicable) Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery and not within the allotted postdate marked time indicated in the RMA With prior e-mail authorization.
Return for an even exchange (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your virtual gift card will be emailed to you right way. If you item(s) are rejected, Your item will be returned to you in the same condition we received it.
Late or missing Gift cards (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@saintlafon.com with the subject line "Refund not received" and we will do our very best to rectify this issue.
Sale items (if applicable)
Only regular priced items may be exchanged unfortunately, sale items cannot be exchanged for a gift card.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to our negligence. If you need to exchange it for the same item, send us an email at Orders@SaintLaFon.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a virtual gift certificate will be Emailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a Virtual Gift Card to the gift giver and he/she will find out about your return. We must notify the gift giver because the purchase was made with his/her credit card in order to process your return for a gift card.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service such as FEDEX, USPS, DHL and UPS and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any additional inquiries concerning returns, exchanges, or repairs please contact Customer Service via email at email@example.com or by phone @ 347.504.0676 you may also leave a message or text this number as well, between 9am – 5pm, Monday – Friday, EST. Except on holidays.